Terms and Conditions — DUNCAN & NAMARA

1. TERMS AND CONDITIONS OF PURCHASE

Please read these Terms and Conditions of Purchase carefully before ordering any Online Products from the Website.

WHEN THE TERMS AND CONDITIONS OF PURCHASE APPLY
When you place an order on the Website to purchase one of our products (“Products”), you fully accept and agree to comply with these Terms and Conditions of Purchase and Terms and Conditions of Use.
If you do not agree to one or more of the terms or conditions set forth in these Terms and Conditions of Purchase, please do not purchase any Products and contact our Customer Care Team.
The Terms and Conditions of Purchase are identical in all Countries in which the Website operates.

WHO CAN PURCHASE PRODUCTS ON THE DUNCAN AND NAMARA WEBSITE?
Our Website is for final consumers only.
You must be at least 16 years old to purchase Products from the Website.
You may make a purchase whether you are a registered user or a guest. If you are a registered user, the order will be made simpler by using data already recorded on our system

HOW TO PURCHASE PRODUCTS FROM OUR WEBSITE
On our Website you will be able to view the Products for sale and all information about the Products. When you choose a Product, you will need to complete the order form and submit it in accordance with the instructions on the video that appears. Submission of the purchase order constitutes an offer to purchase the Products listed in the order and an acceptance of these Terms and Conditions of

Purchase and of the Privacy Policy. The purchase offer is binding on you from the moment you submit it and therefore you will not be able to cancel it. However, you have the right to withdraw from the purchase within 7 days from delivery.

CHANGING SIZE OR COLOUR
We are sorry, but the order is processed immediately after submission, we cannot change sizes or styles. If you wish to change a Product, you will need to return it and make a new purchase.

ORDER CANCELLATION
Since the order is processed within one hour of submitting it, it is impossible for us to cancel it.
If you notice an error, you can contact our Customer Care Team within 60 minutes from placing the order and they will try to assist you. Please take note that Customer Care service is only available at certain times.

PRICE
The prices indicated are inclusive of VAT.
Notice: We reserve the right to change the price of the Products and to change, limit or end any special offer, promotion or discount on the Products at any time.
Special promotions and sales may also depend on the selected Country.
When you place a Product in your shopping cart, but have not yet submitted your order, you have not confirmed the purchase contract. We encourage you to always check the price before submitting an order, because the price may have changed.
Notice: Prices vary from Country to Country, also due to the application of different VAT rates in the various countries. We are required by law to apply the VAT of the Country of destination, so the final price including VAT may be recalculated on the basis of the Country where you have requested delivery.

Prices may also vary during official or customary sales periods in some Countries or in promotions for some Countries.

DELIVERY: DESTINATIONS, TIMEFRAMES AND COSTS
To ensure you have the best service, we will only send by Royal Mail or DHL.

You will be able to track the shipment using the tracking number that will be provided to you by email.

Your order will be despatched within 28 days of ordering. Shipping will be Free of Charge to all destinations.

We will deliver within the time frame that you will find in the order, or within 30 days at maximum, and to the place you have indicated; please be advised that we are only able to deliver to private residential and/or office addresses. We are not responsible for delivery to individuals not authorised by you. If you have purchased several Products, we may make partial deliveries so that you receive the delivery as soon as possible, without charging you additional costs. In the unlikely event that it is not possible to deliver the Products ordered within the prescribed time frame for reasons beyond our control, we shall promptly inform you and reimburse your payment. In this case, the purchase contract shall be understood to have been terminated. Each individual delivery shall constitute a separate contract of sale. In the event of a delay in a delivery or a failure to deliver a Product, in the case of purchases involving several Products, you will not be able to cancel the order for the other Products.

PACKAGING

As a brand, we are environmentally conscious in everything we do. For this reason we keep packaging to a minimum whilst ensuring that your items are fully protected on their journey to you.

SCHEDULING DELIVERY
The ability to schedule a delivery depends on the courier service. We will notify you of the chosen courier service when we send you an order confirmation, and you may contact them directly. Some couriers require a fee for scheduling a delivery.

DELIVERY ATTEMPT
If the courier service does not locate anyone who can accept the delivery, they will leave a notice indicating whether they will attempt the delivery again or where you can collect the package.

DELIVERY NOT COLLECTED
Uncollected Products shall remain in storage until the deadline set by the courier service. You can check this deadline on the courier service’s website.
After this deadline, the courier will return the Products to us.
Once the Products that you have not collected have been returned, we will credit you using the same payment method you used, less shipping costs and storage costs.
We will send you information regarding this matter to the e-mail address you entered in the order.

PAYMENT METHODS
To receive information about payment methods click here.
We wish to inform you that we verify your preferred method of payment for each purchase, in accordance with our Privacy Policy. Based on the results of the payment verification, we reserve the right to reject certain payment methods.
If your credit card is close to expiry, we may ask you to enter a new one.
Payment can only be made in the currency displayed on the order. Any currency conversion will be implemented by your credit card provider.

SECURITY FOR PAYMENTS WITH CREDIT CARDS

Duncan and Namara is very attentive to its Customers. Duncan and Namara has activated fraud prevention services using the credit card processing circuits.

TRANSFER OF OWNERSHIP OF THE PRODUCTS

The delivered Products will remain our property until we collect the relevant price and shipping charges specified in the order form. However, the risk that the Products are lost or destroyed remains with us until they are delivered to the location you have indicated.

GARMENT CARE
Follow the instructions on the care label in garment :

Knitwear : Extra fine merino or Cotton - machine wash cold on gentle cycle and do not tumble dry.

All other garments Dry clean only.

RIGHT OF WITHDRAWAL
You have the right to withdraw from this contract within fourteen (14) days of delivery without being required to provide reasons. We will ask you if you want to inform us of the reason for the sole purpose of improving our service, but you are free to not answer.
In the case of several Products ordered in a single order and shipped separately, this time period is calculated from the last delivery.
To exercise the right of withdrawal, you must inform by sending a document (e.g. a letter sent by post, a fax or an e-mail) stating that you wish to withdraw from the purchase contract.

CONSEQUENCES OF WITHDRAWAL
If you decide to withdraw from the contract, all payments made will be reimbursed. The same payment method chosen during the initial transaction will be used for reimbursement.

ORDER CANCELLATION
Since the order is processed within one hour of submitting it, it is impossible for us to cancel it.

If you notice an error, you can contact our Customer Care Team within 60 minutes from placing the order and they will try to assist.

PRICE
The prices UKL sterling indicated are inclusive of VAT.
Notice: We reserve the right to change the price of the Products and to change, limit or end any special offer, promotion or discount on the Products at any time.

CONTACT US
Customer Service is always ready to help you! The service is active from Monday to Friday, from 10:00 am to 17:00 (GMT +1), excluding public holidays.

Email: info@duncanandnamara.co.uk

Refund policy :

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at info@duncanandnamara.co.uk.

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Credit Note

These will be issued for the full amount of the return and be valid until used in full.

Card Refunds
We will notify you once we’ve received and inspected your return. Once authorised you will be automatically refunded on your original payment method.

Sale or Discounted Garments / Items

We will only give a Credit Note or Exchange on the goods.

INSTRUCTIONS FOR SHIPPING A RETURN

Returns:
• - Package the articles carefully in the original order packaging,

if possible, otherwise use appropriate packaging.
- Return via DHL couriers or the Post Office : signed for and tracked service.

SHIPMENTS

DELIVERY METHODS AND COSTS

Orders are shipped delivered exclusively on weekdays during office hours, from Monday to Friday, excluding national and local holidays. On other occasions, such as holidays, the processing times may be slightly longer.

Please remember that the order shipping address must coincide with the country selected to browse the website. You can change the country on the menu on the bottom left-hand side. The shipping address cannot be changed once the order has been made.

All orders are processed automatically and we cannot alter the shipping and delivery times.

* Please add an extra day for delivery for orders from remote areas. The shipment times are calculated from the moment when the order is delivered to the courier.

COUNTRY TYPE : WORKING DAYS AND COSTS

United Kingdom Recorded Delivery 3-14 working days

Europe
International Tracked and Signed Royal Mail 3-14 working days

Worldwide
DHL EXPRESS

3-14 working days

SECURITY FOR PAYMENTS WITH CREDIT CARDS Duncan and Namara is very attentive to its Customers. Duncan and Namara has activated fraud prevention services using the credit card processing circuits.

TRANSFER OF OWNERSHIP OF THE PRODUCTS The delivered Products will remain our property until we collect the relevant price and shipping charges specified in the order form. However, the risk that the Products are lost or destroyed remains with us until they are delivered to the location you have indicated.

RIGHT OF WITHDRAWAL
You have the right to withdraw from this contract within fourteen (14) days of delivery, please inform us of your reasons.

Customer Service is always ready to help you! The service is active from Monday to Friday, from 10:00 to 17:00 (GMT +1), excluding public holidays.

Email: info@duncanandnamara.co.uk

Cookie and Privacy and Legal Policies

This website uses cookies and similar technologies to collect data from your device. Like many banks, we need to collect this data for the website to operate, but we also use it to provide the best experience, understand how you use our website, provide social media features, personalise content, deliver service messages and deliver adverts.

Cookies are text files containing small amounts of information, which your computer or mobile device downloads when you visit a website. When you return to websites – or visit websites that use the same cookies – they recognise these cookies and therefore your browsing device.

We use cookies to do lots of different jobs, like letting you navigate between pages efficiently, remembering your preferences and generally improving your browsing experience. They can also help ensure that ads you see online are more relevant to you and your interests. We also use similar technologies such as pixel tags and JavaScript to undertake these tasks.

If you visit our website, we will deploy these technologies to provide an online service more suited to the device you connect from, as well as to prevent and detect fraud, keeping you secure. When you visit our website from any device (mobile, tablet or PC), we collect information about your use of this site, such as information about the device or browser you use to access the site (including device type, operating system, screen resolution and more), the way you interact with this site, and the IP address your device connects from. You may not be able to initiate or complete some activities within our secure online services unless these cookies or similar technologies are installed. Please note, we may not be able to process certain transactions if you are physically located in certain countries.

We use cookies to

Ensure your security and privacy when in our secure sites
Store login details for our secure sites
Temporarily store input information in our calculators, tools, illustrations and demonstrations
Provide you with ads that are more relevant to you and your interests, and improve our targeting and enhance your journey through our sites and partner sites
Improve our understanding of how you navigate through our sites so we can identify improvements
Evaluate our sites' advertising and promotional effectiveness; and
We use both our own (first-party) and partner companies' (third-party) cookies to support these activities

The types of cookies used on this website fall into one of four categories – strictly necessary, performance, functionality and profile and targeting.

Strictly necessary

The data collected in this category is essential to provide our services to you. The data is necessary for the website to operate, to verify your identity and to maintain your security and privacy while using the website. It enables you to move around the website and use its features, such as accessing secure areas. This category is always on, as without this data, the services you’ve asked for can’t be provided. Although it is possible to disable cookies on websites via the browser settings, this would affect the functionality of the website, causing it not to work. This data is not used for marketing purposes or for the purposes covered by the other three categories below.

Performance

In most cases, the data collected in this category is anonymous and is used to inform us how the website is used, for example which areas you use most often and if you receive any error messages. With this data we can then improve how our website works and be sure that the products and services we offer are right for you and other people.

In limited cases for mobile banking issues, the information also enables us to identify specific issues you may have had.

This data is not used to target you with online advertising. Without this data, we can't assess how our website is performing and make relevant improvements that could better your banking experience.

Functionality and profile

Data collected in this category enables the website to remember choices you make. This means a more personalised experience for features of the website that can be customised. It may also be used to provide services you've asked for, such as watching a video or commenting on a blog.

The data may also be used to ensure that our banking services and communications are relevant to you. This category can’t track your activity on other websites. Without this data, the website can’t remember choices you've previously made or personalise your experience in the website.

Targeting

Data collected in this category is used to help make our messages more relevant to you. The data informs us about how you use the website and is shared with other Barclays systems or third parties, such as advertisers and platforms we may use to deliver personalised messages. We do this in order to provide you with targeted advertisements that are more relevant to you and your interests, and to improve how personalised messages work and help us identify issues.

If you don’t wish to consent to this category, it’s important to note that you may still receive generic advertising or service messages, but they will be less relevant to you and your interests. In addition, you will still be informed of important notifications about your account via other channels, such as text messages, mail and more.

Cookies in emails

In addition to the cookies we use on this website, we also use cookies and similar technologies in some emails and push notifications. These help us to understand whether you have opened the email and how you have interacted with it. If you have enabled images, cookies may be set on your computer or mobile device. Cookies will also be set if you click on any link within the email.

Setting your data preferences : You can control how non-essential categories of cookies are placed on your device using the Data preferences page.

WEBSITE PRIVACY POLICY :

The company(“we”, “us” or “our”), we value our customers and recognise and respect the importance of protecting your personal information.

We are the controller for the purposes of data protection law, in respect of your personal information we collect and process. This privacy policy describes how we collect and use your personal information when you: access and use www.meandem.com (“Website”); interact with us or where we interact with you by email, phone, post or other means such as social media; and visit one of our stores or concessions.

1. HOW AND WHEN DO WE COLLECT PERSONAL INFORMATION?

We collect personal data about you from a variety of sources, including:

1.1 from you directly such as: when you create an account with us, purchase products from us (including via our guest checkout) via our Website or in one of our stores or concessions, or communicate with us via our Customer Care team (by email, telephone, post, or other communication method such as via social media);

1.2 from information we generate about you during our relationship with you such as: data collected from cookies and other similar technologies which are described in our Cookies Policy; and

1.3 from information we collect about you from other sources such as: marketing database providers, analytics providers and affiliates. This includes publicly available sources too, such as social media (where permitted by law).

2. WHAT PERSONAL INFORMATION DO WE HOLD ABOUT YOU?

2.1 The personal information we collect from your directly includes:

2.1.1 personal and contact information such as: name, billing address, postal address, email and telephone number.

WE DO NOT PASS ANY PERSONAL INFORMATION ONTO ANY THIRD PARTIES. THIS INFORMATION IS ONLY FOR YOUR ORDER AND DELIVERY.

Explaining the legal bases we rely on:

The law on data protection sets out a number of different reasons for which a company may collect and process your personal data, including:

Consent

In specific situations, we can collect and process your data with your consent. For example, when you tick a box to receive email newsletters.

When collecting your personal data, we’ll always make clear to you which data is necessary in connection with a particular service.

Contractual obligations

In certain circumstances, we need your personal data to comply with our contractual obligations.

For example, if you order an item from us for home delivery, we’ll collect your address details to deliver your purchase, and pass them to our courier.

Legal compliance

If the law requires us to, we may need to collect and process your data.

For example, we can pass on details of people involved in fraud or other criminal activity affecting the Partnership to law enforcement .

Legitimate interest

In specific situations, we require your data to pursue our legitimate interests in a way which might reasonably be expected as part of running our business and which does not materially impact your rights, freedom or interests.

For example, we will use your purchase history to send you or make available personalised offers.

We will also send you direct marketing emails when you shop with us and do not choose to opt out - this is often called a 'soft opt in'. We also combine the shopping history of many customers to identify trends and ensure we can keep up with demand, or develop new products/services.

We will also use your address details to send you direct marketing information by post, telling you about products and services that we think might interest you. We may contact you regarding market research.

We will also send you direct marketing emails when you shop with us and do not choose to opt out - this is often called a 'soft opt in'.

With your consent, or when you shop with us and do not choose to opt out from receiving our emails ('soft opt in') we will use your personal data, preferences and details of your transactions to keep you informed by email, web, text, telephone and through our contact centres about relevant products and services including tailored special offers, discounts, promotions, events, competitions and so on. This is only applicable in the UK.

Duncan & Namara

info@duncanandnamara.co.uk